Refund policy

If your item arrives damaged, defective, or incorrect, 
contact us within 30 days of delivery at 
support@mynuvelle.store with a photo or video showing 
the issue. We will arrange a full replacement or refund 
at no cost to you.

For change of mind returns, we accept requests within 
7 days of delivery. The item must be unused and in its 
original packaging. Return shipping costs are the 
responsibility of the customer. Please contact us at 
support@mynuvelle.store before sending anything back — 
items returned without prior authorization will not 
be accepted.

Damages and issues
Please inspect your order upon reception and contact us 
immediately at support@mynuvelle.store if the item is 
defective, damaged, or if you receive the wrong item. 
Include photos or a short video so we can resolve your 
case as quickly as possible.

Exchanges
The fastest way to get the right item is to contact us 
at support@mynuvelle.store, and we will arrange a 
replacement directly. You do not need to return the 
original item first in most cases.

European Union 14-day cooling off period
If your order is being shipped to the European Union, 
you have the right to cancel or return your order within 
14 days of receiving it, for any reason and without 
justification. The item must be unused and in its 
original packaging.

Refunds
Once your case is reviewed and approved, refunds are 
processed to your original payment method within 
10 business days. Please note that your bank or card 
provider may take additional time to post the refund.
If more than 15 business days have passed since your 
refund was approved, please contact us at 
support@mynuvelle.store.